I haven't received or can't use my e-gift cardUpdated 12 days ago

E-gift cards will be sent via email to the person who purchased them, unless the "Send this as a gift" option was used, in which case they will go directly to the recipient details entered there.

If you are expecting to receive a gift card from someone, check whose details they used to complete their purchase.

E-gift cards cannot be forwarded.

If you are still having problems, you can report an issue with your e-gift card order and our customer support team will try to help.