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Everything you need to know about managing your order or contacting a member of the Runlimited team.

Runlimited Help Centre | Customer Service | Runlimited

How do I cancel my order?

Can I edit or add anything to my order?

Order Management

Do you offer refunds or exchanges?

When will I get my refund?

What’s your return policy?

How do I make a return?

Returns and Refunds

How do I track my order?

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

Shipping and Delivery

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here!

Order Issues

How do I apply promo/discount codes?

Do you have an NHS discount?

Do you have a new customer discount?

Do you offer Klarna or other payment terms?

I haven't received my new customer 10% discount code

Payments and Discounts

What to expect from Gait Analysis

How much does Gait Analysis cost?

Cancel or change your Gait Analysis appointment

Where can I get Gait Analysis?

Gait Analysis

Do you sell gift cards?

I haven't received or can't use my e-gift card

Gift cards

Runlimited Store Details

Runlimited Stores

Everything you need to know about managing your order.

Everything you need to know about returns and refunds.

Everything you need to know about shipping and delivery.

Everything you need to know if you have any problems with your orders.

Everything you need to know about payment and discounts.

Everything you need to know about our Gait Analysis

Everything you need to know about Runlimited gift cards.

Everything you need to know about our physical stores.

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