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Order Issues

Everything you need to know if you have any problems with your orders.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order!. Please report your order issue to our customer service team via our contact form. Include a photo of the item received and the name of the missing item(s). Please double-check the packa

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please report your order issue to our customer service team via our contact form for further assistance. Please include an image of the damage. While

My order was marked delivered but it’s not here!

If no one was home at the time of delivery, the carrier will leave the package in a safe location if you have nominated one. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, p