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<p>Once your return has been received and processed, you will be notified via email when the refund has been issued.</p><p>Please allow 5 working days after your return has been delivered to our warehouse for your refund to be processed.</p>

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 5 working days after your return has been delivered to our warehouse for your refund to be processed.

When will I get my refund?

Returns and Refunds

How do I cancel my order?

Can I edit or add anything to my order?

Order Management

Do you offer refunds or exchanges?

What’s your return policy?

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Warranty Claims & Faults

How do I track my order?

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

Shipping and Delivery

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here!

Order Issues

How do I apply promo/discount codes?

Do you have an NHS discount?

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Do you offer Klarna or other payment terms?

I haven't received my new customer 10% discount code

Payments and Discounts

What to expect from Gait Analysis

How much does Gait Analysis cost?

Cancel or change your Gait Analysis appointment

Where can I get Gait Analysis?

Gait Analysis

Do you sell gift cards?

I haven't received or can't use my e-gift card

Gift cards

Runlimited Store Details

Runlimited Stores

When will I get my refund?Updated 7 days ago